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Patient Advocate Certification Board announces its inaugural class of board-certified professionals

May 16th, 2018 | Posted in Advocacy 101, Professional Skills

There are now 149 patient advocates who can officially add “board certified” to their resumes and the credential BCPA — for Board Certified Patient Advocate — to their names after passing the first national certification exam offered in the United States. The Patient Advocate Certification Board (PACB) notified those who passed the exam of theirRead More

Medical coding in today’s world: A beginner’s primer to what Patient Advocates need to know

March 21st, 2018 | Posted in Advocacy 101, Insurance Coverage, Professional Skills

By Connie L. Zeller, BA, CPC, CCS-P, DecisionHealth Director of Education The value of an advocate is to help patients understand the intricacies of healthcare.  Medical claims can be as confusing to patients as considering many treatment options.  Just as a patient advocate would navigate and explain the course of treatment for their patient, understandingRead More

Patient Advocate Certification Board announces March exams for credentialing

January 22nd, 2018 | Posted in Advocacy 101, Business Development, Professional Skills

Soon you may be able to add a BCPA to your name. The Patient Advocate Certification Board (PACB) has announced the first round of Board Certified Patient Advocate exams, to be held between March 17-31.  A second round of testing is currently planned for Sept. 15-29. The BCPA designation will be the first official credentialRead More

Congratulations Patient Advocate Kathy Almoradie, 2017 Platinum Award winner

June 21st, 2017 | Posted in Advocacy 101, Advocacy Stories, Quality Care

Congratulations to Kathy Almoradie, who was the 2017 DecisionHealth Platinum Awards winner in the Case/Care Manager category for the Patient Advocate. Winners were announced in May at the 8th Annual Platinum Awards luncheon in Baltimore. Here is the award-winning entry describing Almoradie’s work as a strong patient advocate who “demonstrates values of compassion, integrity, relationships,Read More

Caregivers, advocates play an important role in avoiding patient restraint and seclusion

December 14th, 2015 | Posted in Advocacy 101, Consumer Focus, Quality Care

Facilities across the health care industry have seen a rash of patient injuries related to restraint and seclusion over the past year, with some cases so severe as to endanger not only the patient’s life, but the Medicare funding for the hospital involved. Reducing the use of restraints and seclusion in health care facilities requiresRead More

Hospitals should have policies and structure to offer effective patient advocate support

March 17th, 2015 | Posted in Advocacy 101

Be aware that hospitals are required under both CMS regulations and Joint Commission standards to have policies in place to accommodate advocates and caregivers who wish to become involved in a patient’s care.   Under The Joint Commission’s (TJC’s) Rights and Responsibilities of the Individual standard RI.01.02.01, EP 6-8, the hospital must respect the patient’sRead More

Consider using this five-step approach when dealing with challenging patients and family members

January 23rd, 2015 | Posted in Advocacy 101

Everyone knows it: Some patients, their families and friends can be a challenge. That challenge can become even greater when a patient’s diagnosis is something particularly difficult, such as cancer, said two patient advocates who work daily with such cases at Memorial Sloan-Kettering Cancer Center in New York. The patient is hurting, but you don’tRead More

Create a Family Health History to Stay on Top of Medical Issues

July 22nd, 2014 | Posted in Advocacy 101

Given the great number of medical conditions that can run within a family, obtaining a documented health history of one’s family can be a useful tool for a patient to have when interacting with their physician. Creating this list can be challenging, the Utah Department of Health points out, as families can range in size,Read More