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Workplace compliance: Know rights against age discrimination

September 18th, 2018 | Posted in Business Development, Professional Skills

In an era of increased awareness of discrimination and harassment in the workplace, it’s important to remember employers cannot discriminate based on age. The rules regarding age discrimination differ in some ways from other types of unlawful discrimination in the workplace, which can trip up the unsuspecting. For example, while overt age discrimination or ageRead More

Patient Advocate Certification Board announces March exams for credentialing

January 22nd, 2018 | Posted in Advocacy 101, Business Development, Professional Skills

Soon you may be able to add a BCPA to your name. The Patient Advocate Certification Board (PACB) has announced the first round of Board Certified Patient Advocate exams, to be held between March 17-31.  A second round of testing is currently planned for Sept. 15-29. The BCPA designation will be the first official credentialRead More

Resources now available on patients’ rights to informed consent, costs for observation status

March 14th, 2017 | Posted in Business Development, Consumer Focus, Insurance Coverage, Professional Skills

Take advantage of updated resources by The Joint Commission (TJC) and the Agency for Healthcare Research and Quality to educate yourself and your clients on patients’ rights concerning informed consent. Also be aware that as of March 8, hospitals must inform patients when they are in the hospital under observation status only, which could costRead More

Building Patient Advocacy Connections To Achieve Shared Goals

March 5th, 2014 | Posted in Business Development

In order for the role of patient advocacy to grow in the healthcare industry, a community must be established that rallies behind the tenets of patient advocacy, supporting its growth and raising awareness about the importance of patient choice and safety. Though the industry is moving in this direction, it is still in an earlyRead More

Business Grows When You Put Your Personal Needs Aside

October 30th, 2013 | Posted in Business Development

Ed. Note: At the 3rd Annual Patient Advocate Conference this December, author Amy Cameron will share strategies on how patient advocates can boost their business and improve their bottom line. Care managers and patient advocates are misunderstood in the marketplace. Many families need help navigating the medical systems, but do not know our profession existsRead More

Building a Patient Advocacy Business: Helpful Resources

January 30th, 2013 | Posted in Business Development

The key to building your professional patient advocate business is to identify the people who can most benefit from your services. Understanding who your target audience is and finding ways to reach out to them is important. Last month we had a great networking call in which Lynne M. Benzion, CEcD, the Associate Director forRead More

Top 5 Legal Considerations Paramount to Patient Advocates

October 16th, 2012 | Posted in Business Development

Private patient advocacy is still a relatively new profession, and because of that, independent advocates might not know where to turn for practical legal advice to help build – and safeguard – their business. Enter Dalia Al-Othman, a lawyer and president and CEO of Boston-based Health Care Navigators LLC. After battling several staph infections, undergoingRead More

How To Secure Patient Contracts: 7 Tips

August 17th, 2011 | Posted in Business Development

Patient advocacy is an emerging field in healthcare, and if you’re going out on your own to establish a business, you may be wondering how to go about finding and contracting with patients. One of the strongest methods for finding patients who need your services is word of mouth. But when it comes to chargingRead More