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Happy patient, happy hospital: Health systems increase patient engagement with advocates

April 16th, 2019 | Posted in Business Development, Consumer Focus

BY ALEXANDRA WILSON PECCI  |   HealthLeaders Media Patient advocates—individuals who guide patients through healthcare experiences, including care goals and financial responsibilities—are increasingly becoming part of hospital patient care teams. That includes on-staff patient counselors inside hospitals, as well as independent patient advocates, a relatively new profession that’s seen major growth as demand for advocates has increased over the pastRead More

Who Is the Patient Advocate?

December 20th, 2018 | Posted in Advocacy 101, Business Development, Consumer Focus

By Megan Headley (The following article was originally published in December in HCPro’s Patient Safety and Quality Healthcare magazine for health professionals, and is a partner publication to DecisionHealth’s Patient Advocate Report.) If you think medical school is challenging, try navigating the labyrinth of medical challenges that chronic patients face. Sorting out payment, deciding amongRead More

Patient Advocate Certification Board issues ‘State of the Industry’ report

November 21st, 2018 | Posted in Business Development, Professional Skills

The Patient Advocate Certification Board (PACB) announced another 188 patient advocates have passed the new exam to add the Board Certified Patient Advocate (BCPA) credential to their names. The record numbers of advocates who signed up to take the fall exam, on top of the 149 patient advocates earning the credential after the spring exam,Read More

Workplace compliance: Know rights against age discrimination

September 18th, 2018 | Posted in Business Development, Professional Skills

In an era of increased awareness of discrimination and harassment in the workplace, it’s important to remember employers cannot discriminate based on age. The rules regarding age discrimination differ in some ways from other types of unlawful discrimination in the workplace, which can trip up the unsuspecting. For example, while overt age discrimination or ageRead More

Patient Advocate Certification Board announces March exams for credentialing

January 22nd, 2018 | Posted in Advocacy 101, Business Development, Professional Skills

Soon you may be able to add a BCPA to your name. The Patient Advocate Certification Board (PACB) has announced the first round of Board Certified Patient Advocate exams, to be held between March 17-31.  A second round of testing is currently planned for Sept. 15-29. The BCPA designation will be the first official credentialRead More

Resources now available on patients’ rights to informed consent, costs for observation status

March 14th, 2017 | Posted in Business Development, Consumer Focus, Insurance Coverage, Professional Skills

Take advantage of updated resources by The Joint Commission (TJC) and the Agency for Healthcare Research and Quality to educate yourself and your clients on patients’ rights concerning informed consent. Also be aware that as of March 8, hospitals must inform patients when they are in the hospital under observation status only, which could costRead More

Building Patient Advocacy Connections To Achieve Shared Goals

March 5th, 2014 | Posted in Business Development

In order for the role of patient advocacy to grow in the healthcare industry, a community must be established that rallies behind the tenets of patient advocacy, supporting its growth and raising awareness about the importance of patient choice and safety. Though the industry is moving in this direction, it is still in an earlyRead More

Business Grows When You Put Your Personal Needs Aside

October 30th, 2013 | Posted in Business Development

Ed. Note: At the 3rd Annual Patient Advocate Conference this December, author Amy Cameron will share strategies on how patient advocates can boost their business and improve their bottom line. Care managers and patient advocates are misunderstood in the marketplace. Many families need help navigating the medical systems, but do not know our profession existsRead More