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Patient Advocate Certification Board announces its inaugural class of board-certified professionals

May 16th, 2018 | Posted in Advocacy 101, Professional Skills

There are now 149 patient advocates who can officially add “board certified” to their resumes and the credential BCPA — for Board Certified Patient Advocate — to their names after passing the first national certification exam offered in the United States. The Patient Advocate Certification Board (PACB) notified those who passed the exam of theirRead More

Medical coding in today’s world: A beginner’s primer to what Patient Advocates need to know

March 21st, 2018 | Posted in Advocacy 101, Insurance Coverage, Professional Skills

By Connie L. Zeller, BA, CPC, CCS-P, DecisionHealth Director of Education The value of an advocate is to help patients understand the intricacies of healthcare.  Medical claims can be as confusing to patients as considering many treatment options.  Just as a patient advocate would navigate and explain the course of treatment for their patient, understandingRead More

Patient Advocate Certification Board announces March exams for credentialing

January 22nd, 2018 | Posted in Advocacy 101, Business Development, Professional Skills

Soon you may be able to add a BCPA to your name. The Patient Advocate Certification Board (PACB) has announced the first round of Board Certified Patient Advocate exams, to be held between March 17-31.  A second round of testing is currently planned for Sept. 15-29. The BCPA designation will be the first official credentialRead More

Resources now available on patients’ rights to informed consent, costs for observation status

March 14th, 2017 | Posted in Business Development, Consumer Focus, Insurance Coverage, Professional Skills

Take advantage of updated resources by The Joint Commission (TJC) and the Agency for Healthcare Research and Quality to educate yourself and your clients on patients’ rights concerning informed consent. Also be aware that as of March 8, hospitals must inform patients when they are in the hospital under observation status only, which could costRead More

After Orlando: Keeping family and friends informed without violating HIPAA

September 20th, 2016 | Posted in Consumer Focus, Professional Skills

The aftermath of the shooting rampage in a gay nightclub in Orlando, Fla., in June revealed confusion among providers about what information sharing is permitted with a patient’s friends, family members and caregivers, and what’s prohibited under HIPAA’s privacy rule. Staff at Orlando Regional Medical Center, the hospital where many of the shooting victims wereRead More

Patient safety advocate sees ‘hope and hype’ in digital revolution

April 21st, 2015 | Posted in Professional Skills

Dr. Robert Wachter is a long-time patient safety advocate who has written extensively about the trends affecting quality and safety in health care. Wachter, associate chair of the University of California-San Francisco department of medicine, years ago coined the term “hospitalist” and predicted the rise of that profession. In his new book, “The Digital Doctor: Hope, HypeRead More

Mentoring Programs Can Help Health Care Professionals Improve Competencies

November 20th, 2014 | Posted in Professional Skills

To effectively advocate for patients and help them navigate the system, health care professionals need a broad set of skills. Depending on the setting, they may draw from their knowledge of the regulatory environment, a specific population base, current clinical guidelines, community resources, or new models of care. In addition, navigators and care managers employedRead More